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Suds is here. Together, we can make this work.

Dear Suds Valued Clients,

We hope and pray that you and your loved ones are always safe and healthy during this crisis.

Our world has changed and we need to adapt. Thus, we have researched and reached out to experts to establish Suds Laundry’s New Normal to make sure everyone’s health and safety will not be compromised.

Here’s our new protocol:

CONTACTLESS LAUNDRY:

1. Our employees will be required to wear protective gear such as facemask, gloves, face shield, and apron. They are trained to enhance hygiene in handling laundry.

2. Stores will have plastic barriers and alcohol/hand sanitizers.

3. Full-service stores will only accept one client at a time.

4. To minimize contact, we’ll implement a new pricing scheme of P350/bag. No more weighing. Each bag will be loaded directly to the machine. You may avail of our bags in advance or ask for a 20x30in plastic bag from the store.

5. Online and cashless payments are highly recommended.

6. We will implement a 2DAY VIRUS INACTIVATION PERIOD which means upon acceptance, your laundry will be sealed and left untouched for 2 days to let the virus ‘die off’. See the research here supporting this study. Also, in our FB post.

Here is the Visual Guide for you.

*SELECTED STORES HAVE DIFFERENT RATE. PLEASE CHECK YOUR STORE.

 

Pick-up and Delivery service via Grab and Lalamove available. Find out ho here.

 

*Selected stores have different rates

 

We implore your understanding and support in this new system as we navigate how best to serve you and at the same time stop the spread of the virus. We have so much faith in you that you will be supportive and contributive. This is truly a difficult time for everyone, but together we can make this work.

If you would like to avail of our Contactless Laundry Bag or LaundryNow! Bag in advance, please order here.

 

 

 

 

Carlos and Charmaine Ang

Founders

www.suds.com.ph

www.facebook.com/sudslaundry
www.facebook.com/sudsgo
www.facebook.com/sudsgocleaners

© 2020 Suds Premier Franchising Corp. All rights reserved

FAQ for Laundry's New Normal

We recommend getting Suds Contactless Bag or LaundryNow Bag. This bag is sized appropriately for 8kg capacity. For quality wash, fill the bag up to the limit line as indicated in the bag.

 

 

 

 

 

 

 

In one bag, it can be one of the following:
– regular everyday clothes that can be machine-washed and machine-dried.
– machine washable garments mixed with a few towels and sheet
– Just towels and sheets
– 1 set of comforter, fitted sheet, and pillowcases.
– 1 king or queen size comforter

 

 

If you are to avail of the Lalamove pick-up service, you can use whatever bag you want as long as it fits the insulated box of the Lalamove motorcycle. The insulated box is approximately the same size as the Suds New Norm bags.

If you are to drop off at our store, we can provide you our 20x30in plastic bags temporarily to put in all your laundry.

At home, you can prepare in advance by using any plastic bag separating the Light and Dark colored items of around 40pcs each bag of adult regular everyday clothes. That’s the best estimate for the fixed price laundry bag.

 

 

Clothes beyond the bag limit line will be considered as your 2nd Bag.

 

Yes, you may but make sure no item will bleed during the wash process. For best result, we highly recommend that you sort your clothes according to color hues to avoid color bleeding. White and light-colored items can be mixed together in one bag and have another bag for your Blacks and darks.

 

To avoid color bleeding or color transfer we recommend segregating your clothes this way. For now, this is one of the safest methods we can implement to minimize our staff’s contact with your clothes. We are implementing this protocol assuming all items to be processed are contaminated so that our staff and every customer will be protected. We are erring to the safe side of caution.

 

Yes, you may as long as no color bleeding will occur.

 

The comforter will be charged per bag. Due to the bulkiness of comforter, our machine can only accommodate 1-pc per load.

 

We have Wash-Dry-Press per bag which costs PHP 850.00 (hangers not included).

 

Yes, you can mix it as long as it is within the bag limit line. Your few items with pressing will be charged per piece then. (hangers not included)

 

Items will be cleaned, however; we cannot guarantee the removal of stains during the machine wash process.

 

We accept cash, GCash Payments or online banking to our bank account.

 

Payment details are displayed in our reception (like the GCash QR code) or you can send a message to our FB page/ Store Viber (if applicable) to get these details.

 

 

This feature is still on process. However, you may use your credit card via Paypal. Paypal accepts credit card payments. Available at selected stores.

 

We recommend you pay for it during your drop-off at the store or via online during the laundry pick-up schedule.

 

No. We don’t use the weighing system since our pricing is per BAG.

 

Inform the store in less than 12 hrs for any cancellation.

 

 

 

Yes, we can accept Dryclean Items. The lead time will be 2-days Virus Inactivation Period + processing time of at least 3days.

 

Our rush order will be 3 days. We are strictly implementing the 2-Day virus Inactivation Period. It means that your clothes will be left untouched for 2 days after we receive them.

 

Unfortunately, our handwash services are temporarily unavailable to minimize contact with clothes with our employees. Study proves that the greatest risk of Covid19 infection is via contact.

 

Pick-up and delivery time vary from store to store. We suggest contacting the nearest Suds store near you.

 

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6 Responses to Suds is here. Together, we can make this work.

  1. Lyn Fabella May 4, 2020 at 3:09 pm #

    This is SOOOO well-thought through and SO encouraging! The Lord bless you immensely, Carlos and Charmaine Ang.
    Since 2004 I have been and am a happy customer of Suds (intermettent lang, mostly for dry cleaning of barongs and gowns, post-weddings, but satisfied, nonetheless). Your service is consistently good and your staff are competent and warm (previously in Bicutan, now at SM Molino, Bacoor). Thank you for serving the community and the nation during these most unusual times.
    Phil 1:6.

    • Suds Laundry May 6, 2020 at 3:33 pm #

      Thank you so much, Ms. Lyn for the kind words! Makes us all happy!. This is the kind of feedback when we wipe our tears and sweat and just smile. Thank you po!

  2. Sherill Perea May 4, 2020 at 7:43 pm #

    This is great!
    Thank you👍🏻😊

    • Suds Laundry May 6, 2020 at 3:35 pm #

      Thank you Ms. Sherill! We appreciate your feedback. Hope to be serving you again
      soon!

  3. LALAINE LEDESMA May 12, 2020 at 5:06 pm #

    Thank you for updating your customers with the new normal thru social media. Thank you for your service. Thanks. God Bless.

    • Suds Laundry May 23, 2020 at 2:51 pm #

      Thanks Ms. Lalaine! We appreciate your feedback. Stay Safe po!!!

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