Frequently Asked Questions

You may put your laundry in a plastic/LaundryNow bag:

Bag Option 1: The client will use a plastic bag approx 20 by 30 in size or a Large Trashbag;

Bag Option 2: Suds Driver will bring a contactless bag (customer-purchase) or 20 by 30 plastic

Bag Option 3: The client will order Suds Contactless bag in Shopee (if a courier will pick-up the clothes instead of Suds Driver) or order in advance with the store.

Items exceeding the maximum 8kg per bag will be charged accordingly.

Our processing is between 3-10 days depending on the service that you availed. Suds observes a 2-day Virus Inactivation period to assure the safety of our clients and staff.

See the research here supporting this study. Also, in our FB post.

After you book, our staff will get in touch with you to verify your details and advise your schedule. You will also receive an automated text message for your pick-up or delivery schedule.

You may order more LaundryNow Bags or we’ll bring extra plastic bags to cater all your laundry items. Kindly inform the staff that you have more than 4 bags of laundry for them to be prepared during the pick-up.

We offer machine wash, handwash/special wash, dry cleaning services, shoes & bags cleaning, carpet, and upholstery cleaning. Click here to check the list of our services (https://www.facebook.com/sudslaundry/services)

Yes. We can still accept laundry from a sick patient. Our new normal protocols will be strictly implemented.

We are using Trebon Plus. Yes, this detergent is hypo allergenic and certified by Germany’s Robert Koch Institut.

Yes. Our services come with Suds fabric conditioner.

Pick-up and delivery fee is FREE on your first booking with LaundryNow. You can also choose a free Suds Bag instead of waiving the pick-up and delivery fee. The next transactions may have charges.

We highly encourage you to sort and provide the list of items that you will send for laundry.

In one bag, it can be one (1) of the following:

–Regular everyday clothes that can be machine-washed and machine-dried.

–Machine washable garments mixed with a few towels and sheet

–Just towels and sheets

–1 set of comforter, fitted sheet, and pillowcases

–1 king or queen size comforter

If you are to drop off at our store, we can provide you with our 20x30 in plastic bags temporarily to put in all your laundry.

At home, you can prepare in advance by using any plastic bag or Large Trash Bag separating the Light and Dark colored items of around 40 pcs each bag of adult regular everyday clothes. That’s the best estimate for the fixed-price laundry bag.

You can inform our CRO/Receptionist if you want to avail our LaundryNow or Contactless Bag or order it thru Shopee.

Yes, you may but make sure no item will bleed during the wash process. For the best result, we highly recommend that you sort your clothes according to color hues to avoid color bleeding. White and light-colored items can be together in one bag and have another bag for your blacks and darks.

To avoid color bleeding or color transfer, we recommend segregating your clothes this way. For now, this is one of the safest methods we can implement to minimize our staff’s contact with your clothes. We are implementing this protocol assuming all items to be processed are contaminated so that our staff and every customer will be protected. We are erring to the safe side of caution.

Yes, you may as long as no color bleeding will occur.

Yes, you can mix it as long as it is within the bag limit (max of 8kg). Your few items with pressing will be charged per piece then (hangers not included).

Items will be cleaned, however; we cannot guarantee the removal of stains during the machine wash process. We may specifically treat stains in our Special Wash services.

Inform the store in less than 12 hrs of any cancellation.

Yes. Your clothes will be weighed upon arrival at our store. This is to verify that the bag does not exceed 8kg. Price adjustments may occur.

Yes. Just take note the risk of color bleeding may occur and may affect other items.

Rush service depends on each shop’s load for the day.

You can pay via Bank Transfer, GCash, ShopeePay, PayPal, or Cash on Delivery. During this time, we highly encourage you to pay online to minimize direct contact.

After your laundry is picked up, we will send you an email with payment details. Online payments should be made before delivery.

Yes, our delivery crew can receive cash payments although we prefer online payment to minimize direct contact.

The pick-up of your laundry will be scheduled 1-2 days after your booking. For on-demand pick-up, we can book a logistic courier such as Lalamove, Grab, etc. to get your clothes beyond our schedule.

Yes. You can drop it off at the nearest Suds Store to you. The store schedule/operating hours are different per branch. Plan your visit ahead of time.

Yes. You can call, text, or send a message to our respective FB page to inform us. Delivery charge may apply.

Yes. Just give us the rider details together with the pick up and delivery schedule that you set.