MANILA, Philippines – By placing more information at the fingertips of both franchisees and their clients, Suds Laundry and Dry Cleaning’s Caloy Ang hopes to bring unprecedented efficiency to the laundry business, a franchise category favored by first-time entrepreneurs.
Suds’ 30 stores in Luzon and Cebu City are set to adopt an enterprise-wide program by year end that integrates data from daily transactions to give the franchisee a firm idea in minutes of how the business is performing. It is now being tested in four stores in Metro Manila. The same system likewise tracks a client’s dealings with Suds to reward customer loyalty with free services or discounts, to allow customer feedback and even to tell him at exactly what time his laundry will be ready for pickup at the store.
Read more at: http://www.philstar.com/business-usual/2015/06/15/1465874/laundry-franchise-thrives-innovation